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Policies

After Hours Care
Prescription Refills
Appointment Reminders

Cancellations and No Shows
Inclement Weather
Late Arrivals
Walk-In Patients

After Hours Care

In the event of an emergency, call 911.  To reach the On-Call Provider for non-life threatening urgent care, call the practice at (603) 516-4255.  Press 4 in order for the operator to page the On-Call Provider.  For non-urgent issues, such as cancelling an appointment, patients may leave a message to be retrieved the following business day at (603) 516-4255.

Wentworth Health Partners is pleased to announce our After Hours Clinic that offers appointments for acute/sick visits Monday through Thursday evenings and Saturday mornings.  Appointments are available to established patients of any Wentworth Health Partners primary care practice.  The After Hours Clinic is located at 10 Members Way, Suite 200 in the Wentworth Professional Building in Dover, NH.  The hours are 4:00 P.M. to 8:00 P.M. Monday through Thursday and 8:00 A.M. to 12:00 P.M. on Saturday.  Appointments can be booked three ways:

1.  Book an Acute/Sick appointment through your regular service provider's office beginning at 12:00 P.M. for appointments that same evening.  Saturday Acute/Sick appointments can be booked through your regular provider's office beginning each Friday at 12:00 P.M.

2.  After regular business hours and Saturday mornings call your primary care provider's office and use the prompt for the nurse triage or provider on-call service to request an appointment time.

3.  The After Hours Clinic Phone Line is available Monday through Thursday 4:00 P.M. to 8:00 P.M. and on Saturday from 8:00 A.M. to 12:00 P.M. at 603-609-6930.

Wentworth-Douglass Hospital also provides an Urgent Care Center at the Wentworth-Douglass Professional Center at Lee.  Lee Urgent Care is located at 65 Calef Highway (Lee Traffic Circle) in Lee, NH.  It offers walk-in service for the care and treatment of minor injuries and illnesses.  No appointment is necessary.  Contact your insurance carrier to determine coverage, co-payments and referral requirements.  Lee Urgent Care can be reached at (603) 868-3304.

Hours of Operation:  Monday - Friday 10:00 AM - 8:00 PM and Saturday - Sunday 9:00 AM - 7:00 PM

Refills

For prescription refill requests, patients should have their pharmacy fax a refill request to our office at (603) 516-4254 or patients may call our Prescription Refill Line to leave a voice message at (603) 516-0516.  The Prescription Refill Line is available 24/7.  Please allow 48 hours Monday - Friday for all prescription refill requests.

Appointment Reminders

We utilize HouseCalls, an automated appointment reminder system to notify patients of upcoming appointments, including all appointments with providers, lab services, and nurse visits.  This is a HIPAA-compliant system that will only identify the patient by name and date of birth.  The appointment details will only indicate the name of the practice or provider and date and time of the appointment.  No information will be provided to indicate the reason for the visit to protect patient privacy.  Patients will receive a call two business days in advance of their appointment.  Calls are only made Monday - Friday between 1:00 PM - 4:30 PM.  If the system is unable to reach a member of the household or to leave a voice mail message, the system will attempt to reach the patient again one business day in advance between 9:00 AM - 11:00 AM.  If a member of the household is reached, he/she may confirm the appointment, cancel the appointment, or ask to be connected to the practice to immediately reschedule the appointment.   If the system detects voice mail, the appointment information will be left in the message but the patient will be asked to contact the practice to confirm, cancel, or reschedule the appointment. 

Cancellations and No Shows 

We require 24-hours notice if you are unable to keep a scheduled appointment.  It is our policy that after three (3) missed appointments we reserve the right to discharge your from our practice.  Our office number of (603) 516-4255 has an option for  you to leave a message after hours if you will not be able to keep your appointment for the next day.  This will give us the opportunity to schedule other patients that are waiting to be seen.

Inclement Weather

 

In the case of inclement weather, power outages or medical emergencies, patients with scheduled appointments will be contacted via our automated appointment reminder system, HouseCalls, at their primary listed phone number.  If you have not received a practice closure message and question whether the practice is open, please call the Durham Health Center at (603) 516-4255 prior to coming to your appointment.  Please make every effort to arrive on time for your appointment if the practice is open during inclement weather.  However, for patient safety, late arriving patients will be accommodated as best as possible.  If the practice is closed, appointments will be automatically cancelled.  Patients will be contacted to reschedule their appointments as soon as the practice re-opens.  If you will be unable to make an appointment due to inclement weather, please call Seacoast Integrative Medicine at (603) 516-4255 to cancel your appointment.

Late Arrivals

Patients are instructed to arrive for their appointment 15 minutes prior to their scheduled appointment time.  The 15-minute advance arrival is required in order to complete the check-in process and any administrative requirements and to be medically screened by a clinical staff member prior to being seen by the provider.  Any patient arriving later than his/her actual scheduled appointment time will be considered late.  For any late arrivals, the physician has the sole authority to determine if the patient will be seen.  If the provider is able to see the patient, the patient will be informed that he/she may have to wait until other scheduled appointments are seen out of courtesy to other patients.  If the provider is unable to see the patient, he/she will be rescheduled.

Walk-In Patients

Patients are seen by scheduled appointment only.  Please call ahead to arrange a convenient appointment time.

©2009 Wentworth-Douglass Physician Corp., PO Box 458, Dover, NH 03821-0458